Privacy Policy

This Privacy Policy describes how Dave's Hot Chicken ("we," "us," "our," or the "Company") collects, uses, discloses, retains, and protects your personal information when you visit or interact with our website located at daves-hotchicken.click (the "Website"), place food orders, subscribe to our communications, or otherwise engage with our services (collectively, the "Services"). Please read this Privacy Policy carefully before using our Website or providing any personal information to us.

By accessing or using our Website and Services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, you should discontinue use of our Website and Services immediately.

We are committed to protecting your privacy and handling your personal data in a transparent, lawful, and responsible manner in compliance with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and all other applicable consumer protection and data privacy regulations.

1. About Us

Dave's Hot Chicken is a food service business operating through our website at daves-hotchicken.click. We offer online food ordering, promotions, loyalty programs, and related services to our customers across the United States.

Business Name Dave's Hot Chicken
Website daves-hotchicken.click
Email Address [email protected]

For any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at the email address listed above.

2. Scope of This Privacy Policy

This Privacy Policy applies to all individuals who:

  • Visit or browse our Website at daves-hotchicken.click
  • Place food orders through our Website or affiliated platforms
  • Create an account or user profile with us
  • Subscribe to our newsletters, promotions, or marketing communications
  • Participate in surveys, contests, or loyalty programs we operate
  • Contact our customer service team via email or other communication channels
  • Interact with our social media pages or digital advertising campaigns

This policy does not apply to third-party websites, platforms, or services that may be linked from our Website. We encourage you to review the privacy policies of any third-party platforms before providing personal information to them.

3. Information We Collect

We collect various categories of personal information depending on how you interact with our Website and Services. The following describes what we collect and how we collect it.

3.1 Information You Provide Directly

When you actively engage with our Services, you may provide us with the following personal information:

  • Identity Information: Full name, username, or similar identifiers
  • Contact Information: Email address, telephone number, mailing address, and delivery address
  • Account Credentials: Username and password when you create an account with us
  • Order Information: Food preferences, order history, special dietary instructions, and delivery notes
  • Payment Information: Credit or debit card numbers, billing address, and other financial information necessary to process transactions (note: full payment card details are processed by our secure third-party payment processors and are not stored directly on our servers)
  • Communications: Messages, inquiries, feedback, complaints, or other correspondence you send to us via email or contact forms
  • Marketing Preferences: Your preferences regarding receiving promotional materials and communications
  • Survey and Promotion Data: Responses to surveys, sweepstakes, contests, or loyalty program participation details

3.2 Information Collected Automatically

When you visit our Website, certain information is collected automatically through technology such as cookies, web beacons, and similar tracking tools. This includes:

  • Usage Data: Pages you visit on our Website, links you click, features you use, date and time of your visit, time spent on each page, and referring URLs
  • Device Information: IP address, browser type and version, operating system and platform, device type (desktop, mobile, tablet), device identifiers, and screen resolution
  • Location Data: General geographic location inferred from your IP address (city and state level), and more precise location data if you grant permission through your browser or mobile device
  • Cookie and Tracking Data: Information collected via cookies, pixel tags, web beacons, and similar technologies (see Section 9 for more details on our Cookie usage)
  • Session Data: Information about your browsing session including session length and interaction patterns

3.3 Information Received from Third Parties

We may also receive personal information about you from third parties, including:

  • Food Delivery Platforms: Third-party delivery or ordering platforms that facilitate orders on our behalf
  • Social Media Platforms: If you interact with our social media accounts or use social login features, we may receive information from those platforms in accordance with your privacy settings
  • Analytics Providers: Aggregated or anonymized data from analytics services
  • Marketing Partners: Information from advertising networks and marketing partners to improve our promotional targeting
  • Publicly Available Sources: Publicly available information to help us keep our records up to date

4. How We Use Your Information

We use the personal information we collect for the following purposes, all of which are based on legitimate business needs, the performance of a contract, your consent, or compliance with legal obligations:

4.1 Providing and Managing Our Services

  • Processing your food orders, payments, and delivery arrangements
  • Creating and managing your account and profile
  • Communicating order confirmations, updates, and delivery status notifications
  • Responding to your customer service inquiries and resolving complaints
  • Providing technical support and troubleshooting

4.2 Business Operations and Service Improvement

  • Analyzing how our Website and Services are used to improve functionality and user experience
  • Conducting internal research and analytics to understand customer preferences and demand trends
  • Developing new menu items, features, and services based on customer feedback and behavior
  • Monitoring and maintaining the security and integrity of our Website
  • Testing, debugging, and improving our technology infrastructure

4.3 Marketing and Communications

  • Sending you promotional emails, newsletters, and offers about our menu, events, and special deals, where you have opted in or where permitted by applicable law
  • Displaying personalized advertisements on our Website and third-party platforms
  • Conducting surveys, contests, and loyalty program activities
  • Measuring the effectiveness of our marketing campaigns

4.4 Legal and Compliance Purposes

  • Complying with applicable laws, regulations, and legal processes
  • Detecting, investigating, and preventing fraudulent transactions, unauthorized access, and other illegal activities
  • Enforcing our Terms of Service and other agreements
  • Protecting the rights, property, and safety of our customers, employees, and the public

5. Sharing Your Information with Third Parties

We do not sell your personal information to third parties for monetary compensation. However, we may share your personal information with the following categories of third parties in the circumstances described below:

5.1 Service Providers and Business Partners

We share personal information with trusted third-party service providers who perform services on our behalf. These include:

  • Payment Processors: To securely process your payment transactions
  • Delivery Partners: Third-party delivery services used to fulfill your food orders
  • Cloud and Hosting Providers: To host our Website and store data securely
  • Email and Communication Service Providers: To send transactional and marketing communications
  • Analytics Providers: Such as Google Analytics, to analyze Website usage and performance
  • Customer Support Tools: Platforms used to manage customer service interactions
  • Marketing and Advertising Platforms: To deliver and measure digital advertising campaigns

All service providers are contractually required to use your personal information only as necessary to provide their services to us and to maintain appropriate security standards.

5.2 Legal Requirements and Protection of Rights

We may disclose your personal information if we believe in good faith that such disclosure is necessary to:

  • Comply with a legal obligation, court order, subpoena, or government request
  • Enforce our Terms of Service or protect our rights and property
  • Prevent or investigate possible wrongdoing, fraud, or security breaches
  • Protect the personal safety of our users, employees, or the public

5.3 Business Transfers

In the event of a merger, acquisition, restructuring, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring entity or successor as part of the transaction. We will provide notice before your personal information is transferred and becomes subject to a different privacy policy.

5.4 Aggregated and Anonymized Data

We may share aggregated, de-identified, or anonymized data that cannot reasonably be used to identify you with third parties for research, marketing, analytics, and other purposes.

6. Data Security

We take the protection of your personal information seriously and implement a range of technical, administrative, and physical security measures designed to safeguard your data against unauthorized access, alteration, disclosure, or destruction.

6.1 Security Measures We Use

  • Encryption: We use Secure Sockets Layer (SSL) / Transport Layer Security (TLS) encryption to protect data transmitted between your browser and our Website
  • Access Controls: Access to personal information is restricted to authorized personnel who need it to perform their job functions
  • Secure Payment Processing: Payment card information is processed through PCI-DSS compliant third-party payment processors
  • Regular Security Audits: We conduct periodic reviews of our security practices and update them as needed
  • Data Minimization: We collect only the personal information necessary for the purposes described in this policy
  • Incident Response: We maintain procedures to detect, respond to, and notify affected parties in the event of a data breach, in accordance with applicable state breach notification laws

7. Your Privacy Rights

Depending on your location within the United States, you may have certain rights with respect to your personal information. We are committed to honoring these rights in accordance with applicable law.

7.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have the following rights under the CCPA as amended by the CPRA:

Right Description
Right to Know You have the right to request disclosure of the categories and specific pieces of personal information we have collected about you, the purposes for collection, and the categories of third parties with whom we share it.
Right to Delete You have the right to request deletion of personal information we have collected from you, subject to certain exceptions.
Right to Correct You have the right to request correction of inaccurate personal information we maintain about you.
Right to Opt-Out of Sale/Sharing You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising purposes.
Right to Limit Use of Sensitive Personal Information You have the right to limit our use and disclosure of your sensitive personal information to permitted purposes only.
Right to Non-Discrimination We will not discriminate against you for exercising your privacy rights. You will not receive a different price, quality of service, or be denied goods or services as a result of exercising these rights.
Right to Data Portability You have the right to receive your personal information in a portable, readily usable format.

7.2 Rights Available to All Users

Regardless of your state of residence, we extend the following rights to all users of our Website:

  • Access: Request access to the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information where we no longer have a legal basis to retain it
  • Opt-Out of Marketing: Opt out of receiving marketing and promotional communications at any time
  • Account Closure: Request closure of your account with us

7.3 How to Exercise Your Rights

To exercise any of the rights described in this section, please contact us by:

We will verify your identity before processing your request to protect your personal information from unauthorized access. We aim to respond to all verifiable consumer requests within 45 days. If additional time is needed, we will notify you of the extension in writing. We do not charge a fee for processing your request unless it is excessive, repetitive, or manifestly unfounded.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. The following general retention guidelines apply:

Category of Data Retention Period
Account information and profile data Duration of account existence + 3 years after account closure
Order and transaction history 7 years (for tax and financial record-keeping purposes)
Customer service correspondence 3 years from last interaction
Marketing preferences and opt-out records 5 years (to demonstrate compliance with opt-out requests)
Usage and analytics data 26 months (standard analytics retention cycle)
Cookie and tracking data 13 months (or as specified in our Cookie Policy)
Legal and compliance records As required by applicable law

When your personal information is no longer needed, we will securely delete or anonymize it in accordance with our internal data disposal procedures.

9. Cookies and Tracking Technologies

Our Website uses cookies and similar tracking technologies to enhance your browsing experience, analyze Website traffic, personalize content, and deliver targeted advertising.

9.1 What Are Cookies?

Cookies are small text files that are stored on your device when you visit a website. They help websites remember your preferences, keep you logged in, and gather information about how you use the site. We also use other tracking technologies such as web beacons, pixel tags, and local storage objects.

9.2 Types of Cookies We Use

  • Strictly Necessary Cookies: Essential for the Website to function properly (e.g., maintaining your session and shopping cart)
  • Performance and Analytics Cookies: Help us understand how visitors interact with our Website by collecting anonymous statistical data
  • Functionality Cookies: Remember your preferences and settings to improve your experience
  • Marketing and Advertising Cookies: Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns

9.3 Managing Your Cookie Preferences

You have the right to accept, reject, or manage your cookie preferences. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies. Please note that disabling certain cookies may affect the functionality of our Website and your ability to use some features.

For detailed information about the specific cookies we use, how long they persist, and how to manage them, please refer to our full Cookie Policy, which is incorporated by reference into this Privacy Policy.

10. Children's Privacy

Our Website and Services are intended for individuals who are 18 years of age or older. We do not knowingly collect, solicit, or process personal information from children under the age of 13, in compliance with the Children's Online Privacy Protection Act (COPPA). We also do not knowingly collect personal information from individuals between the ages of 13 and 17 for the purposes of targeted advertising, profiling, or sales, in accordance with the CPRA and other applicable state laws.

If you are a parent or guardian and believe that your child under the age of 18 has provided us with personal information without your consent, please contact us immediately at [email protected]. We will take prompt steps to investigate and delete such information from our systems.

By using our Website, you represent and warrant that you are at least 18 years of age. If you are under 18, you may not use our Website or Services.

11. International Data Transfers

Dave's Hot Chicken is based in the United States, and our primary data processing activities take place within the United States. If you are accessing our Website from outside the United States, please be aware that your personal information may be transferred to, stored, and processed in the United States or other countries where our service providers operate.

The data protection laws in the United States and other countries may differ from those in your country of residence. By using our Website and Services, you consent to the transfer of your personal information to the United States and other countries as described in this Privacy Policy.

We take steps to ensure that any international transfers of personal information are handled in accordance with applicable law and that your data continues to receive an adequate level of protection regardless of where it is processed. When we share data with service providers operating outside the United States, we rely on appropriate safeguards such as data processing agreements and standard contractual protections.

12. Third-Party Links and Services

Our Website may contain links to third-party websites, social media platforms, delivery services, and other external platforms. These third-party services operate under their own privacy policies, which may differ significantly from ours. We are not responsible for the privacy practices or content of third-party websites.

We encourage you to review the privacy policies of any third-party website or service you access through links on our Website before submitting any personal information. Our inclusion of a link does not constitute an endorsement of that website or its privacy practices.

13. Do Not Track Signals

Some web browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activities tracked. Currently, there is no universally accepted standard for how websites should respond to DNT signals. As such, our Website does not currently alter its data collection practices in response to DNT browser settings. We will update this policy if industry standards or applicable laws require a different approach.

California residents are entitled to know whether we honor DNT signals. As stated above, we do not currently honor DNT signals. However, California residents retain all privacy rights described in Section 7 of this Privacy Policy, including the right to opt out of the sale or sharing of their personal information.

14. How to File a Complaint with a Data Protection Authority

If you have concerns about how we process your personal information and are not satisfied with our response to your inquiry or privacy rights request, you have the right to file a complaint with the appropriate data protection or consumer protection authority.

14.1 For California Residents

California residents may file a complaint with the California Privacy Protection Agency (CPPA), which is responsible for enforcing the CCPA/CPRA:

  • California Privacy Protection Agency (CPPA)
  • Website: https://cppa.ca.gov
  • Address: 2101 Arena Boulevard, Sacramento, CA 95834

14.2 For All United States Residents

United States consumers may also file complaints regarding unfair or deceptive practices with the Federal Trade Commission (FTC):

Additionally, residents of specific states may have the right to file complaints with their state attorney general's office or applicable state consumer protection agency. We encourage you to contact us first at [email protected] so that we have the opportunity to resolve your concern directly.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or for other operational reasons. When we make material changes to this policy, we will:

  • Update the "Last Updated" date at the top of this Privacy Policy
  • Post the revised policy prominently on our Website
  • Where required by law, notify you via email or through a prominent notice on our Website

Your continued use of our Website and Services after the effective date of any revised Privacy Policy constitutes your acceptance of the changes. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us. We are committed to addressing your privacy inquiries promptly and thoroughly.

When contacting us about a privacy matter, please include the following information to help us process your request efficiently:

  • Your full name
  • Your email address associated with your account (if applicable)
  • A description of your inquiry or request
  • Your state of residence (for rights requests)

We will acknowledge receipt of your inquiry within 10 business days and aim to fully respond within 45 days of verifying your identity and the nature of your request, as required by applicable law.